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Discussion topic: Cable loose

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Avatar for Stha01
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This message was authored by: Stha01

Message posted on ‎18 Sep 2026 02:16 PM

Cable loose

My cable is loose and dropping connection

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎18 Sep 2026 02:44 PM

Re: Cable loose

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@Stha01 call Sky and report it so they can get it sorted.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎18 Sep 2026 09:12 PM

Re: Cable loose

The wire is broke and can't watch sky

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This message was authored by: Chrisee

Message posted on ‎19 Sep 2026 05:07 AM

Re: Cable loose

Posted by a Superuser, not a Sky employee. Find out more

@Lucy19741 if itsctge cable between the wall and yourcSky hub you can buy a replacement locally if you haveca partial fibre system delivered via a phone sovket you needca dsl cable with rj11 connectors. If youbare on full fibre you nedd an Ethernet cable with rj45 connectors.


Otherwise call Sky. 

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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