Buffing on all our mobile

[Mrswifi10]

The WiFi connection to the TV is good, but when we are trying to watch short videos or download things from the news the wifi constantly buffs and does not download things. I keep turning off my wifi and using my phone signal to watch things now. I have reset the hub a few times now and still does it. It has been like this from day one. 

[LauraMac38]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141