Discussion topic: Buffering

This message was authored by: MartinaAppiah · ‎18 Oct 2026

Hello, my Sky broadband keeps buffering and the internet is very frustrating to use. I need someone to check my connection and investigate why this keeps happening. Please can you run a broadband line test and check for faults or problems with my router? If the problem can’t be fixed remotely, I’d like to know whether an engineer needs to visit. I’d also like a reference number for this issue, please.

This message was authored by: GD1 · ‎18 Oct 2026

@MartinaAppiah No one here can run any tests as we are customers, no one at Sky will have any idea who you are from your community post.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Samsung 75" 4K TV (Satellites 28E,19E & 13E), Sky Glass Gen 2 55", Sky Stream, Sky 1Gig FTTP Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

This message was authored by: caesarome · ‎18 Oct 2026

@MartinaAppiah

You can run a line test yourself bia the MySky app or online here:

https://www.sky.com/help/articles/broadband-diagnostic-start

If it finds nothing do you have a poor signal throughout your home or in certain rooms ?

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Discussion topic: Buffering

Buffering

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