Buffering

[Cwilliamson87]

Anyone have any ideas as to why when watching TV the signal or whatever keeps stopping or buffering? 

we are literally in the same room as the WiFi. Tv is plugged into the box. 

we never had this issue with BT. We have been with sky for 3 months now... it's not a great experience so far.

online app says everything is fab. 

also we don't get much reach of WiFi upstairs, which we never had an issue prior with BT. 

suggestions? Thanks 

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147