Buffering whilst using apps

[Ang45]

the speed is no more than 80 we keep get buffering especially when using apps on tv

the signal drops on IPad and and desk top 

the buffering lasts about a minute but on. A 45 minute programme  it can buffer several times This is incredibly annoying any suggestions

[JimM1 · Accepted solution]

@Ang45 Run the diagnostic as linked below and see if anything shows up to your connection.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

If you’re still having problems you may need to call Sky to report it. Dial 150 free from your Sky Talk landline (if it’s still working).