Buffering and off

[Mark870]

Why does my service buffer and sometimes the router goes off. I'm on the 900 gig service but slower than my old Virgin system

[Coley-W95]

Hi there @Mark870, welcome to the Community Forum. Sorry to see that you've been experiencing issues with your broadband speed. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141