Broadband

[Zoe1989]

My broadband WiFi as just gone of. Turned on and off and still not working . Was fine then just went of and now can't get back on

[cohanlon]

mine has done the same, service checker says everything is working but it isn't.

[ShaunKaneyy]

Mine is also the same. Sky Max hub? Guessing there's a router update that's rolling out

[alexxx2]

mine too sky max hub

[Asturman]

Mine is down as well. It's often maintenance, but I don't know why the website never tells us that, instead of it's fine.

[Shaney_NCFC]

You guys aren't alone done the broadband check says everything is fine went to go on Netflix and my sky glass says no internet connection out of no where hopefully a quick fix from their end we can hope!!

[cohanlon]

Hi, 

I left my router unplugged for 10 mins and it took 15 mins to reboot, but it's back on, you've probably already done this but if not, give it a go. 😊Good luck! 

[Daniel0210]

All

When there are any broadband issues between midnight and 7am it could be essential overnight maintenance taking place. It is carried out at those times to minimise disruption and there is no advance warning provided.

See this pinned post at the top of the Broadband board from Sky which could be relevant any night this happens…
https://helpforum.sky.com/t5/Broadband/Important-Notice-Scheduled-Broadband-Maintenance/td-p/5151847...

If you have an ONT box displaying a red light, see this further advice…
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...

This link provides information about the coloured lights you may see on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

Hopefully it’s back up and running before 7am. If it’s not, try restarting your hub or post back in this thread and we can try to offer additional advice.