@Lorrainehilton When you post on the Forum you are not doing anything with sky Customer Service, as you say you have been on/off for a time now, and do not say what, you can have a look at a few links below or call customer service by dialing 150 on your landline!
If you haven’t done it already use the below link to check to see if there are any broadband problems or outages nearby if enough time has passed for a fault condition to be displayed by the software test! This should determine if there's an identified fault affecting multiple households.
https://www.sky.com/servicechecker
and below about the sky hubs!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
