Broadband

[Redpongo1]

We had sky broadband fitted on the 13th May and I’ve been without broadband since 22nd May. We got appointment on Tuesday 3rd June. The original installation is totally unprofessional, the leads into my property from outside have been cut and joined by different cables and not connected to the cable box outside 🤬🤬.

[peter-marlow+1966]

Do you have a  box like this  outside?

 

[peter-marlow+1966]

Do you  have  a box like this in the house 

 

[Redpongo1]

No I've got 

[Redpongo1]

 

 

 

[peter-marlow+1966]

That should  not be like that  at all to late  now but call sky in the morning  

[Redpongo1]

No I don't 

[Redpongo1]

Thank you it definitely been a total mess. I honestly can't get them to understand and I've got to wait till Tuesday for outreach to come, that means I been without service for 11 days. The engineer that installed has made a terrible insulation 

[peter-marlow+1966]

You need to call sky for a refund  i am going  to  escalate this keep and eye out for an invite  to a private chat 

[JimM1]

@Redpongo1 From the 13th to the 22nd did the broadband work as expected?

[Redpongo1]

Yes it did

[JimM1]

@Redpongo1 What is indicated on the hub lights that you have, link below about hubs etc, cable does not matter if into the junction box or not, the engineer would have had a reason for doing so, you do not know the condition off any pairs going back, wether they are good,bad or indifferent. Could have used a small cover box to make it a bit neater, but may not have had one with him so crimped cables as would be expected.

This link providers information about the coloured lights on the various hubs
https://www.sky.com/help/articles/hub-lights-explained-start

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Redpongo1.

[peter-marlow+1966]

Hi you have been sent an invite for a chat with  a sky employee 

[Redpongo1]

Hi a engineer turned up today couldn't find a spare pair, said he was going to the exchange then had a meeting then rung saying he got a flat tyre and was waiting on AA very convenient 🤬 he now coming back tomorrow to complete the job 🤞. I managed at long last to get a number for sky and I've now put in a official complaint with sky. 
thank you so much for  all your help

michelle