Broadband upgrade

[Syringa]

Please

can you explain why you have made me feel aware that my broadband was going to full fibre and charging £30 pm when nothing has changed.  I still get 30 -38 mps download. No work

has taken place around our property. So other than two new cables sent to me and plugging my land line into the router I am still nowhere near fibre broadband.

my daughter lives 400 yards from me and she has full fibre. From sky

how can this be classed as an upgrade !. 

J winter 

feeling ripped off

[Danz994]

Hi @Syringa I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141