Broadband upgrade

[Vicmitch79]

I've been offered the free upgrade for sky broadband. It says my items will be delivered this weekend but and engineer can't come out till next month. 
Is it not a case of just plugging in new modem? Why is engineer needed?

[TimmyBGood]

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@Vicmitch79 wrote:

Is it not a case of just plugging in new modem? Why is engineer needed?

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Because if that's the upgrade from FTTC to FTTP then the address needs a full fibre circuit to be installed.

The whole point of the promotion is to speed up the switch from copper to optical broadband.

[Vicmitch79]

Only had sky in for 1 year. I had no cable coming into my house, BT come out to fit an optic cable.

That optic cable will need upgrading already? 

[TimmyBGood]

@Vicmitch79 

If you already have FTTP then the offer shouldn't apply to the address.