@PaulH10
If you’re not already aware the Sky Community is a customer led discussion forum where Sky customers are available to help other customers and you aren’t contacting Sky Customer Services.
It sounds like someone has ordered a broadband subscription with another company and given either an incorrect house number or incorrect postcode. You will need to call Sky when the lines open to discuss this (although your post suggests you may have already spoken to Sky about it).
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
