Broadband speed

[Nc29]

Moved from alternate supplier to sky on 1st June 

upgraded from previous 500mb line to gigafast

the speed is not levels they guarantee 

devices drop off very easily

been in sky chat 3 times, they offer move to sky max refer me to network team who spent 3 days checking line but said all ok y'day

i don't have an issue with max if it will guarantee it'll work 

anyone has experience of similar 

The inability to easily speak to someone is very frustrating 

[Chrisee]

@Nc29 assume you talking about WiFi speeds as while the Broadband speed can drop at busy times it should not go below 650Mb/s. WiFi speeds will ineviatbly vary but note the extender pods Sky provide as WiFi5 devices so top out around 650Mb/s. The hub is WiFi6 so can supply the full 900Mb.s in the same room as the hub.

[Nc29]

Yes I mean wifi 

I am happy to go with sky max if it will resolve issues 

the chat support has twice escalated to an engineer

They called yday and no issue

does sky max make a big difference