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Discussion topic: Broadband speed

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KWilson2604
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This message was authored by KWilson2604 This message was authored by: KWilson2604

Broadband speed

‎14 Sep 2024 05:33 PM

Our daughter's broadband speed is very slow. Can you check this as we were guaranteed super speed and was one of the main reasons why we switched from Virgin.

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TimmyBGood
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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Broadband speed

‎14 Sep 2024 05:38 PM - last edited: ‎14 Sep 2024 05:40 PM

Posted by a Superuser, not a Sky employee. Find out more

@KWilson2604 

 

The 'guarantee' is described here:

 

https://www.sky.com/help/articles/sky-broadband-speed-guarantee 

 

No action will be taken by Sky as the result of a forum post.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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