Broadband speed

[Toco]

Hi, i checked the speed on sky app and its says 10.58 for download and 11.64 for upload, when I called they said its over the guaranteed speed which is not true because I have screen shot and I can proof that. Can u do something to solve this issue? Please and thank you. 

[jamesn123]

Hi @Toco Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...