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Discussion topic: Broadband speed slow

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This message was authored by: Ian3180

Broadband speed slow

I have ultra fast broadband quarantined 400mbp but my broadband is running avg 80mbs and keeps cutting out.
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This message was authored by: Chrisee

Re: Broadband speed slow

Posted by a Superuser, not a Sky employee. Find out more

@Ian3180 if you are measuring speed on a device connected by wifi the explanation is almost certainly down to slow wifi in your home. To test speeds to the hub you have to use a known high speed connection like a direct gigabit ethernet link.

 

Poor WiFi coverage is probably the most common question we get in the forum. In many homes a single Sky hub cannot provide a usable wifi signal in every room due to the layout and type of construction of the property especially in older homes. Assuming the hub is in the best possible position which is out in the open on a surfsce then the only answer is additional wifi sources. 

Your choice.is to either buy Sky's add-on WiFi Max bundle which can supply up to 3 extenders see https://www.sky.com/help/articles/sky-wifi-max or buy your own wifi system and use that instead of the Sky hub's WiFi.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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