Broadband speed less than half of minimum guarantee

[md101]

Hi there,

I am hoping to get some support for an issue I am having with my broadband speed. I have just recently joined Sky broadband after moving to a new flat and after the first day of having the broadband activated received an email that I have a right to exit as my speeds were already falling below the minimum guaranteed speed. My speeds have consistently been approximately 15Mb/s over the last two weeks, despite having a minimum guaranteed speed of 32.4 Mb/s and NAS of 37-50.9Mb/s. My issue is that I have just moved from another flat on the same street, where I was consistently achieving around 40Mb/s. There is very little distance between my old and new flats, and both are connected to the same cabinet and exchange. The BT wholesale checker confirms that I should have a higher speed, see screenshot: 

I have also spoken with my direct neighbors (I live in a block of flats on the ground floor). My neighbours directly adjacent and directly above are getting the normal speeds I would have expected from my previous flat. 

All of the above suggests to me that there is an issue with either the external line or the internal wiring bringing the broadband to the master socket. Despite this, after having a conversation on the phone with someone from technical support, they said that there is nothing that they can do. At the very minimum I would expect this to be confirmed by an engineer on site, as from everything above it is obvious that the speeds should be higher. Is there any way this can be seen by an Openreach engineer? Many thanks in advance.

[TimmyBGood]

@md101 

You can try to convince Sky to arrange that, but their offering a release from contract suggests they have no confidence that an improvement is achievable.  It's important to understand that an ISP has no actual obligation to deliver the speed that the table suggests is possible.