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Discussion topic: Broadband speed erratic

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This message was authored by: Jackie1110

Broadband speed erratic

Hi our broad band speed keeps dropping and causing loss of signal on the Sky Q and mini boxes, also lose signal to the Ring door bell al all times of the day.  Speed check on Sky app is 650Mbs and when you do the Google speed check it's coming in at 55-60 Mbs.  We have fullfiber Giggifast.  I have contacted customer service but not getting anywhere.  Any advice would be great. 

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This message was authored by: TimmyBGood

Re: Broadband speed erratic

Posted by a Superuser, not a Sky employee. Find out more

@Jackie1110 wrote:

 our broad band speed keeps dropping 


Broadband, or WiFi?

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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