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Discussion topic: Broadband speed erratic
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This message was authored by: Jackie1110
Message posted on 02 Jul 2026 06:33 PM
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Broadband speed erratic
Hi our broad band speed keeps dropping and causing loss of signal on the Sky Q and mini boxes, also lose signal to the Ring door bell al all times of the day. Speed check on Sky app is 650Mbs and when you do the Google speed check it's coming in at 55-60 Mbs. We have fullfiber Giggifast. I have contacted customer service but not getting anywhere. Any advice would be great.
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This message was authored by: TimmyBGood
Posted by a Superuser, not a Sky employee.
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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
Message posted on 02 Jul 2026 06:46 PM
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Re: Broadband speed erratic
@Jackie1110 wrote:
our broad band speed keeps dropping
Broadband, or WiFi?
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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