Discussion topic: Broadband shield
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Message posted on 08 Sep 2026 03:53 PM
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Broadband shield
Is anyone else experiencing similar issues. I am getting reasonably good speeds in all areas of my house, however when apps and internet browser is loading it lags.
I have had an engineer out and he has explained it is to do with the broadband Shield.
This week I have spoken with 2 different advisors at Sky and they have still not resolved the issue. It is becoming quite frustrating. When I go on MySky app and click on broadband shield it keeps saying something has gone wrong. I have tried everything.
I just want to get the full potential out of the services I am paying for, can anyone help with this.
Thanks.
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Message posted on 08 Sep 2026 06:05 PM
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Re: Broadband shield
For the something went wrong message try linking your account:
https://www.sky.com/help/articles/sky-id-cant-access-all-my-services
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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