0

Discussion topic: Broadband shield

Reply
This message was authored by: SChapman

Broadband shield

Is anyone else experiencing similar issues. I am getting reasonably good speeds in all areas of my house, however when apps and internet browser is loading it lags. 
I have had an engineer out and he has explained it is to do with the broadband Shield. 

This week I have spoken with 2 different advisors at Sky and they have still not resolved the issue. It is becoming quite frustrating. When I go on MySky app and click on broadband shield it keeps saying something has gone wrong. I have tried everything. 

I just want to get the full potential out of the services I am paying for, can anyone help with this. 
Thanks. 

Reply

All Replies

This message was authored by: caesarome

Re: Broadband shield

Posted by a Superuser, not a Sky employee. Find out more

@SChapman 

For the something went wrong message try  linking your account:


https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply