0

Discussion topic: Broadband shield login error

Reply
Avatar for Hammers999
Level 1 icon
What's this?
This message was authored by: Hammers999

Message posted on ‎04 Sep 2026 12:53 PM

Broadband shield login error

When I try to select broadband shield I get a message saying "sorry, something went wrong". It's been happening for a few days now.

Report post
Post 1 of 4
116 Views
0 Likes
Reply
Reply

All Replies

Avatar for Hammers999
Level 1 icon
What's this?
Topic Author
This message was authored by: Hammers999

Message posted on ‎04 Sep 2026 12:55 PM

Re: Broadband shield login error

I have tried on multiple devices, multiple browsers, and both the app and website, it's the same everywhere.

Report post
Post 2 of 4
114 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎04 Sep 2026 01:16 PM

Re: Broadband shield login error

Posted by a Superuser, not a Sky employee. Find out more

@Hammers999 

Try linking your account:


https://www.sky.com/help/articles/sky-id-cant-access-all-my-services

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 3 of 4
102 Views
Reply
Avatar for Hammers999
Level 1 icon
What's this?
Topic Author
This message was authored by: Hammers999

Message posted on ‎04 Sep 2026 02:23 PM

Re: Broadband shield login error

@caesarome 

Hey, thanks for the reply. The account is linked ok so unfortunately that's not the issue.

Report post
Post 4 of 4
90 Views
0 Likes
Reply
Reply