Broadband router

[Philip1000]

Just moved house taking old router with me, took out new contract they didn't send me a new router just a cable in the post to connect my old router that is working fine, they've now sent me packaging to sent my router back, I'm getting sick of spending hourse on the phone trying to explain problems to people who don't undrstand me.

[Addie15]

Hi there, @Philip1000.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147