Broadband reimbursement

[iancam1]

Hi, broadband was down for 4 days waiting for a BT engineer to come out and fix , finally fixed although almost all my data in piggy bank was used up keeping kids online. No reimbursement in my bill because it's only been 27days and they have until 30days to pay me . Enquired to the person in accounts if they haven't paid me in 30days can I claim for every day they're late because sky w old charge me if I didn't pay my bill and was incurring late payment fees but clearly the rules only work one way 

[GD1]

@iancam1   Please see this link https://www.sky.com/help/articles/auto-compensation

[Daniel0210]

@iancam1 

It's Openreach not BT and this link explains auto compensation for when there is a total loss of Sky Broadband or Sky Talk. https://www.sky.com/help/articles/auto-compensation

If you have a total loss of service and it isn’t fixed after two full working days from when you first report the fault to Sky, you will become eligible for it (once it’s fixed).

[iancam1]

OK thanks but what happens when there is no auto compensation ? 

[TimmyBGood]

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@iancam1 wrote:

 if they haven't paid me in 30days can I claim for every day they're late

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No.

Well, you can always claim...

[jamesn123]

@iancam1 

Note that it only includes working days so if your broadband was down for say 2+ days of or all of last weeks Jubilee weekend/bank holiday then you are not entitled to any compensation

[mae-3]

@jamesn123 

I don't see anything in the T&C for compensation that states it's only for working days that compensation is paid, only that they have 2 working days to be given and provide a fix to the fault then compensation is payable and that would include all days after that 2 days working chance to fix it?

So, if the broadband was reported as down last week on a Monday, or end of the day on Wednesday and not fixed then compensation would be paid for the period over that whole jubilee and weekend? We are talking about a domestic service and that is expected to work over holiday periods unless T&C can be shown otherwise! 😎

[jamesn123]

@mae-3 

Yes I know I never stated that compensation wasn't *paid* for bank holiday days. Op stated their connection was down for a total of 4 days, If two or more of those days fell on a weekend or Bank Holiday then they would not be entitled to any compensation. 

[mae-3]

@jamesn123 

Thanks for the clarification that I'm reading the T&C correctly also, I was a little confused because the jubilee and bank holiday didn't start until Thursday... 😀