24 Feb 2024 05:28 PM
24 Feb 2024 07:59 PM
Posted by a Superuser, not a Sky employee. Find out moreThis link explains auto compensation:
https://www.sky.com/help/articles/auto-compensation-t1
It applies from when you first contacted Sky about it to when it has been fixed. The credit should be applied within 30 days of it being fixed.
24 Feb 2024 08:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jamesben wrote:
Well the 2nd engineer mentioned that I will be entitled to compensation where each day i have money taken off my bill but can't remember if he said the say he came out or from when the first engineer came out and he said to keep an eye on my bill as it should be shown on there but nothing has been stated on there about any compensation or the bill hasn't been reduced so I'm wondering ( if any of this makes sense ) am I actually entitled to any compensation like he said as I wasn't receiving the full service or am I basically wasting my time
Automatic compensation is only for complete loss of service.
For speed below the guaranteed minimum, one month subscription refund can be claimed.
https://www.sky.com/help/articles/sky-fibre-speed-guarantee
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