Broadband refund

[Jamesben]

Hi just wondering if I can get a bit of insight I moved address and had the engineer come out and he sorted it all out but constantly throughout the day my router kept basically restarting the Internet constantly and obviously with the sky puck being connected via broadband it was annoying constantly saying connection problems. Anyway I contacted sky and they sent another engineer out to which he had to change the master socket as the first engineer didn't but he said about my Internet being basically ( I'll not use the word ) anyway I'm sure it was something to do with bandwidth if I remember it needs to be in the minus but mine was in the plus at like +400 after changing the master socket it knocked it down abit to +300 but still not working properly so he contacted the company and got another engineer out a week later. That engineer came out and basically checked everything same as the 2nd engineer checked the phone wires on phone pole and took a cap off but still wasn't able to get the problem solved so In end I had an email off sky stating they was unable to fix the problem so I had the right to terminate contract early no early fee. Well the 2nd engineer mentioned that I will be entitled to compensation where each day i have money taken off my bill but can't remember if he said the say he came out or from when the first engineer came out and he said to keep an eye on my bill as it should be shown on there but nothing has been stated on there about any compensation or the bill hasn't been reduced so I'm wondering ( if any of this makes sense ) am I actually entitled to any compensation like he said as I wasn't receiving the full service or am I basically wasting my time Sorry for the long story but thank you to whoever answers its much appreciated

[caesarome]

@Jamesben 

This link explains auto compensation:

https://www.sky.com/help/articles/auto-compensation-t1

It applies from when you first contacted Sky about it to when it has been fixed. The credit should be applied within 30 days of it being fixed.

[TimmyBGood]

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@Jamesben wrote:
Well the 2nd engineer mentioned that I will be entitled to compensation where each day i have money taken off my bill but can't remember if he said the say he came out or from when the first engineer came out and he said to keep an eye on my bill as it should be shown on there but nothing has been stated on there about any compensation or the bill hasn't been reduced so I'm wondering ( if any of this makes sense ) am I actually entitled to any compensation like he said as I wasn't receiving the full service or am I basically wasting my time 

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Automatic compensation is only for complete loss of service.

For speed below the guaranteed minimum, one month subscription refund can be claimed.

https://www.sky.com/help/articles/sky-fibre-speed-guarantee