Broadband problems.

[EmilyLangione]

I am not happy with my broadband. It disconnects at least once a day. My son's phone can't even download videos. I regularly lose the connection on my phone. I thought that my upgrade would solve any issues but if anything it's worse. The tests always show my broadband and WiFi connection are good, but that is not the case.

[Addie15]

Hi there, @EmilyLangione. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147