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Discussion topic: Broadband problems

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Avatar for Carol115
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This message was authored by: Carol115

Message posted on ‎12 Aug 2024 03:15 PM

Broadband problems

Can someone help me. I am having to turn off my Wi-Fi to get WhatsApp, Snapchat etc also Disney and some other apps are so slow to come up. I'm forever having to close them then go back in. All checks say internet is fine! Driving me crazy! Then the rigmarole to find the answers to questions or how to contact Sky 😡

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Avatar for cookiemonsteruk
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This message was authored by: cookiemonsteruk

Message posted on ‎12 Aug 2024 03:26 PM

Re: Broadband problems

Posted by a Superuser, not a Sky employee. Find out more

@Carol115 

 

Social media and streaming apps can be slow depending on your sky broadband shield settings

 

On your my sky app go to product settings and the broadband shield then increase the age limits to 18 or disable broadband shield

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