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Discussion topic: Broadband outages

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Avatar for Anthony_Pogrund
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This message was authored by: Anthony_Pogrund

Message posted on ‎19 Sep 2026 09:09 AM

Broadband outages

Sky seem unable to help with unpredictable Broadband outages since January this year. Am I the only Sky customer constantly going round in circles with this? 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎19 Sep 2026 10:20 AM

Re: Broadband outages

Posted by a Superuser, not a Sky employee. Find out more

@Anthony_Pogrund 

The next time this happens have a look to see what the lights on your broadband hub are doing then try going through this:

 

https://www.sky.com/help/articles/hub-lights-explained-start

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