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Discussion topic: Broadband outage

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Dougie6
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Broadband outage

‎29 Apr 2024 02:39 PM

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 our broadband is currently out. We received a text yesterday about an issue. My wife works from home and is currently unable to work due to this issue. Do you have any timescale for when the work is being completed?

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Daniel0210
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Re: Broadband outage

‎29 Apr 2024 02:47 PM

Posted by a Superuser, not a Sky employee. Find out more

@Dougie6 
You aren’t contacting Sky Customer Services by posting on here. This is primarily a customer to customer forum. I'm afraid any repair isn't any faster because someone works from home as Sky Broadband is a domestic service with the standard repair times. Openreach aim to fix faults in two working days from being notified and claim to reach that target 80%+ of the time. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Dougie6
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Re: Broadband outage

‎29 Apr 2024 02:51 PM

Yeah I realised that once I'd posted it. Thank you though. 

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