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Discussion topic: Broadband out
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This message was authored by: Gordon84
Message posted on 15 Oct 2025 01:43 PM
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Broadband out
Max Hub has red light that has come on. All tests saying everything is fine but internet cut out on ally devices at 1pm.
Initially the light was flashing green.
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 15 Oct 2025 02:01 PM
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Re: Broadband out
@Gordon84 your hub has lost connection go the exchange if it doesn't reconnect after a reboot and the online service che ker is not telling you Sky are aware of an issue affecting your line give Sky a call to get it checked out.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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