Broadband order created second account

[Orla2024]

I clicked through an ad and ordered broadband from Sky

thus has caused numerous issues

1. Even though I used my current email address for tv account it created a second broadband account which no one seems to be able to link to my tv account

2. As per the email I received my broadband should have been turned on today (Apr 2nd) We still don't have the router

3. sky contacted my old provider and ported the line over 31 March meaning I've had no broadband since then.

utter shambles-promised phone calls from customer service don't arise.

[Tom-W19]

Hi @Orla2024 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you @Orla2024 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks