WiFi not working

[Cat1810]

Having the exact same issues (in Edinburgh) 

[Rf31]

guys... its a widespread open reach issue i think. https://www.reddit.com/r/Edinburgh/comments/1x6i7u9/internet_down_in_leith/

even lidl cant take card payments lol

[Sarrund]

Yes, I'm in Edinburgh, thanks for the reply, looks like it will be related.

[J891]

All checks were fine but says there is a problem in area now (Edinburgh) and may take a few days to complete , surely it won't be days ? it's only been a few hours and kids are not happy there only wee , tv not working either thankfully going away out for a while 

[Daniel0210]

@J891 

Hopefully not days but Sky usually quote 2 WORKING DAYS as a potential fix time because that’s the service level agreement in the UK between ISPs and Openreach for fixing a domestic fault.

Some repairs take longer, for example if a pole or cabinet have been damaged or the road/pavement needs to be dug up (local council authority has to be granted).

◽️

The below link explains the OFCOM agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK based customers.
https://www.sky.com/help/articles/auto-compensation

So if you have a total loss of service and it isn’t fixed after two full WORKING days from when Sky are notified of the fault, you will become eligible for it. This auto compensation is applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from April 2026 the rate increased to £10.34 for every complete day).

Note:
▪️There is no equivalent scheme for customers in the Republic of Ireland.
▪️There is no automatic compensation for TV services affected by a broadband fault.
▪️There is no automatic compensation for shorter outages.
▪️Sky broadband discussed on here is a domestic service so whilst Sky allow customers who work from home to use it for that purpose they won't receive additional or quicker support.

[Jezcuffy]

The numptys have finally released 😱

[KSpenceLothian]

Can you get 4G or 5G on your mobile? You can use your personal hotspot to connect your laptop that way

[Fraser6788]

Yeah I'm going that but not great for video calls. Looking like they'll need to dish some sort of refund for this

[KSpenceLothian]

I agree! 

[GordonH]

Likely same fault as Sept 2023 as its effecting multiple exchanges.

Coiuld be a while before it is fixed.

[J891]

@Daniel0210 Thank you for your helpful response mate much appreciated:) ,il check the link , I'm  hoping it's not much longer no tele or internet atm , iv had quite a few issues with broadband since joining and its hard to get a answer of sky as to when it will be fixed so grateful to people like yourself who help others out  

[DEH23]

It's effecting multiple broadband providers so likely an Openreach/CityFibre 

[Heidi4]

Iv called sky. Guy said city fibre is down and has effected 5,000 homes within the EH area. He said internet will be back up and running by the end of the day.

[Marta0103]

EH11 Edinburgh same problem 

[caesarome]

We can't say when it will be fixed but we can say that based on other posts on here from other people there are issues in Edinburgh today.