Discussion topic: Broadband not working

This message was authored by: DanielSwallow · ‎13 Oct 2026

Today was my activation date for sky broadband.

I've set up the hub and ONT as instructed but have a red light on the hub and no WiFi. Needs resolved asap

This message was authored by: Daniel0210 · ‎13 Oct 2026

@DanielSwallow wrote:

Today was my activation date for sky broadband.

Activation can take place at any time up to midnight tonight.

▪️ I AM NOT A SKY EMPLOYEE ▪️
[I only provide help on the forum boards so Private/Direct Messaging is switched off]
▪️
Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

This message was authored by: DanielSwallow · ‎13 Oct 2026

Hi Daniel,

Even if I've had the email from Sky to confirm broadband is now active?

This message was authored by: TimmyBGood · ‎13 Oct 2026

@DanielSwallow wrote:
Even if I've had the email from Sky to confirm broadband is now active?

Yes.

* * * * * * *
Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

This message was authored by: DanielSwallow · ‎13 Oct 2026

Sky have stated that they've received confirmation from Openreach that the activation has now been completed so the issue must be something else...

Discussion topic: Broadband not working

Broadband not working

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