Broadband not working

[Jon242]

This is urgent as i work from home and currently my laptop won't work because no internet. Since the update was done 2 weeks it has been an issue. No devices are connecting to WiFi although app says it is working. 

[GD1]

@Jon242  WFH does not give you any greater priority or urgency if there is a fault.

First thing to check is this link to see if there are any outages in your area:

https://www.sky.com/servicechecker

If there isn't try running the line test here:

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.