Discussion topic: Broadband not working
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Message posted on 21 Jun 2026 09:37 PM
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Broadband not working
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Message posted on 21 Jun 2026 09:56 PM
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Re: Broadband not working
The first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker
If nothing shows then try this line test:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 22 Jun 2026 12:34 AM
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Re: Broadband not working
My broadband has stopped working on TV but working on other devices
Message posted on 22 Jun 2026 05:33 AM
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Re: Broadband not working
Have you tried setting it up again via the network settings on the TV ?
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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