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Discussion topic: Broadband not working
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This message was authored by: Zed26
Message posted on 18 May 2026 07:16 PM
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Broadband not working
My whatsapp messages are not going through and nobody can call me on whatsapp
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This message was authored by: caesarome
Posted by a Superuser, not a Sky employee.
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Message posted on 18 May 2026 07:26 PM
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Re: Broadband not working
If your broadband is working but Whatsapp isn't then you need to lower your broadband shield settings, you can do this via the MySky app or online here:
https://www.sky.com/myaccount/bb-and-talk/broadband-shield
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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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