Discussion topic: Broadband not working
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Message posted on 01 Feb 2026 10:20 PM
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Broadband not working
Sky WiFi not working any other have issues
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Message posted on 01 Feb 2026 10:25 PM
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Re: Broadband not working
Any help green light not on WiFi box
Message posted on 01 Feb 2026 10:29 PM
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Re: Broadband not working
If your ONT shows a red light then have a read of this:
https://helpforum.sky.com/t5/Broadband-Talk/Can-t-connect-to-broadband-and-have-a-red-light-on-your-...
If nothing there helps then the first thing to check is this link to see if there are any outages in your area, it can be a bit slow at picking up issues so if nothing shows perhaps try it again later:
https://www.sky.com/servicechecker
If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Message posted on 01 Feb 2026 10:34 PM
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Re: Broadband not working
Have reset the box and powered off no luck
Message posted on 01 Feb 2026 10:43 PM
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Re: Broadband not working
@Paul22g1 See the links that @caesarome has posted up for you, but if your light has just gone off will take a few hours before it throws you a bone to possibly why if an area type fault is involved!
Message posted on 01 Feb 2026 10:50 PM
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Re: Broadband not working
The middle green light not showing. Have checked all cables etc. was working and just stopped. Have disconnected power etc. other 2 green lights on
Message posted on 01 Feb 2026 10:51 PM
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Re: Broadband not working
@Paul22g1 About the lights is below!
This link below provides information about the coloured lights on the various hubs that can help to see what is going on! If the system is also Full Fibre then the lights on the OR/CF ONT also require to be looked at!
https://www.sky.com/help/articles/hub-lights-explained-start
Message posted on 01 Feb 2026 10:52 PM
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Re: Broadband not working
Yes very slow or down
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