Posted by a Superuser, not a Sky employee. Find out more
@User34 Even if you’ve already tried it use this link to check to see if there are any broadband issues or outages nearby ~ (it doesn’t necessarily disclose a problem immediately and it takes a little while to update so perhaps try it again later). https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is okay click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to contact Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
Working from home?: Sky broadband being discussed here is a domestic service and whilst it's fine for those customers working from home to use it, they won’t receive additional or quicker support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
I'm in West Sussex, I'm working from home and it's driving me crazy. Run all the tests on the app and the links given on this thread. Just says 'everything's ok' but clearly it's not! 🤣
Same here, working from home. At least reassuring we are all in same boat and not a problem in house with our services, cables, router issue etc. Hopefully back on soon.
Maybe it's a problem in our area that hasn't been picked up yet? I've had a few problems but nothing I've had to call out for yet as it has eventually sorted itself out on the same day. But I do find as soon as we have any kind of rain, even if it's very light rain, the connection is terrible!
To be honest, we've been with sky here in Fareham for 2.5 years and never had an issue like this. On downdetector it seems national issue as showing hotspots in every major city.
