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Discussion topic: Broadband not working

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This message was authored by: Michele31

Broadband not working

The broadband is a disgrace

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This message was authored by: Michele31

Re: Broadband not working

What's going on with this **bleep** briadband

This message was authored by: caesarome

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Michele31 

It could be overnight maintenance taking place.

 

If it still down later then the first thing to check is this link to see if there are any outages in your area:
https://www.sky.com/servicechecker


If there isn't try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start


You can also run the test via the MySky app on a mobile data connection.


After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

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