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Discussion topic: Broadband not working
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This message was authored by: Lieze
Message posted on 04 Sep 2025 07:18 AM
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Broadband not working
Hi, the broadband hub/router WiFi light is either completely off or flickering amber intermittently: our WiFi is down.
When I use the online check it's saying everything looks good but it's not. How can we fix this please?
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This message was authored by: Chrisee
Posted by a Superuser, not a Sky employee.
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Message posted on 04 Sep 2025 07:25 AM
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Re: Broadband not working
@Lieze if the service checker in the My Sky app is not telling Sky are aware of a fault affecting your line give them a call to report the issue. The recent heavy rain will have inevitably caused faults so it msybe a few days before Openreach can check your line.
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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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