Our broadband is not working. I have run diagnostic checks through the MySky app and it says everything is fine but we still have no Internet. I have tried turning the router off and on again three times now and nothing has changed. I need Internet right now so please can someone help me ASAP thank you.
Posted by a Superuser, not a Sky employee. Find out more
@ChrisJ5 If your broadband isn’t working and you haven’t done it yet use this link to check to see if there are any broadband problems or outages nearby. https://www.sky.com/servicechecker This should determine if there's an identified fault, perhaps affecting multiple households.
Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.
If you’re still having problems you may need to call Sky to report it. The easiest way is to dial 150 free from your Sky Talk landline if it’s still working.
For customers working from home please remember that Sky Broadband is a domestic service so you won’t receive any quicker or extra support.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️ NOTE: I only provide help on the forum boards so Direct Messaging is switched off ▫️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
