Broadband not working

[LKS1976]

You sent me a new router as my broadband keeps cutting out and this is worse than the previous router I now have no signal or service at all and keeps dropping. 
I have had nothing but major problems since renewing on February when I was told this is the best broadband service as it's wired etc but this is shockingly bad and I now have no wifi whatsoever. 

[caesarome]

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@LKS1976 wrote:

You sent me a new router

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This is a customer helps customer forum so this isn't a route where you can directly talk to Sky.

Try running the line test here to see if any faults are found:
https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.

If this is of no help give Sky a call to report it to them.
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