Broadband not working

[Kimberley1987]

My broadband has gone down

[Djik]

Hi, broadband seems to be down again in Keighley. Went down this morning and came back about 10ish. I now have red light on max hub again after it was working most of the day. No way to report it online. Anyone else with same issue as system claims nothing down external 

[Shazza271066]

So has ours 

[Ababee]

This is the same problem I'm having almost every day 

[JD127]

Internet and voice calls has been down since around 23:30 on 15/01/24. I have tested the connection with a backup router (different cables) and there is no change.

However, the Servicechecker states that everything is OK. This is not the case. The Servicechecker says my hub is reachable at all times, even when it is disconnected and powered off. 

[Kimberley1987]

Are you in the Wakefield area?

[JD127]

I am, down for me.

[J978378]

I am in the Wakefield area and my wifi is down! 

[JD127]

At least now we now know that there isn't an issue with our kit and that the problem is with the connection (in the Wakefield area). The sky.com/servicestatus test is a bit of a joke at the moment. It flags everything as OK, even when my hub is powered off.

[Hightower80]

I'm in wakefield, finally managed to get it to recognise a fault and an engineer is booked, its not in my property, its somewhere between them and me, I'm presuming it will be the same fault that's affecting us all.

[JD127]

Back up for me now (Wakefield).

[Melelle]

I'm in London. Mine has gone down too

[Melelle]

It's back up for me now

[Daniel0210]

@JD127 
If you haven’t done it already use the below link to check to see if there are any outages nearby https://www.sky.com/servicechecker
(This should determine if there's an identified fault affecting multiple households)

If there aren't any then try running the line test here
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on-screen instructions.

edit- merged with your other posts.