Broadband not working

[AR78]

Broadband cutting out for at least 4 hours.

checked broadband and Wi-Fi on app and it's saying all looks good but it's clearly not.

[Daniel0210]

@AR78 

The first thing to do is check to see if there are any outages in your local area via this link https://www.sky.com/servicechecker

If there isn't try running the line test here

https://www.sky.com/help/articles/broadband-diagnostic-start

You can also run the test via the MySky app on a mobile data connection.

Once completed, if it reports back that all is good click on 'broadband' to run an updated test. If you get amber or red you need to follow the on screen instructions.