Discussion topic: Broadband not working
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Message posted on 30 May 2024 09:25 PM
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Broadband not working
FTTP, voice light is orange all others are green.
No broadband this evening. Checker initially says issue detected and then when test are run it says no issues found.
Is there a regional outage in Buckinghamshire?
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All Replies
Message posted on 31 May 2024 08:07 AM
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Re: Broadband not working
@Chris2228 where the internet light is green but the voice light is amber points to an issue within Sky's own network. You can often work round this by forcing a connection change by either powering down the hub for more tgan 30 minutes or by using the disconnect function in the hub's interface.
Sky will fix the faulty port causing the issue but it takes time as the unit are physically in different locations from their network control.
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Message posted on 31 May 2024 10:01 AM
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Re: Broadband not working
@Chrisee Thanks for the response, I turned off the router overnight and this has resolve the outage.....for now 🙂
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