0

Discussion topic: Broadband not working

Reply
This message was authored by: Chris2228

Broadband not working

FTTP, voice light is orange all others are green.

 

No broadband this evening. Checker initially says issue detected and then when test are run it says no issues found.

 

Is there a regional outage in Buckinghamshire?

Reply

All Replies

This message was authored by: Chrisee

Re: Broadband not working

Posted by a Superuser, not a Sky employee. Find out more

@Chris2228 where the internet light is green but the voice light is amber points to an issue within Sky's own network. You can often work round this by forcing a connection change by either powering down the hub for more tgan 30 minutes or by using the disconnect function in the hub's interface. 

Sky will fix the faulty port causing the issue but it takes time as the unit are physically in different locations from their network control.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Avatar for Chris2228
Level 1 icon
Topic Author
This message was authored by: Chris2228

Re: Broadband not working

@Chrisee  Thanks for the response, I turned off the router overnight and this has resolve the outage.....for now 🙂 

Reply