@AnnoyedJ Dial 150 from your Sky landline or Sky Mobile or 0333-759-1583 from any other phone, if you're in ROI, the number is 08-18-50-019-2.
When calling, ignore the message at the beginning and stay on the phone as long as you can. If the system sends a text message and asks you to hang up, don't.
If asked for the reason of the call, just say speak to advisor or cancel, nothing else. Finally you should be put in the queue for an advisor.
Can you run the Broadband Test, this can be done either via the MySky App on mobile data or use this link
May you please post your router stats, this can be done following the information in this link
* * * * * * * * * * * * * * * * * * "Sometimes, the only choices you have are bad ones, but you still have to choose"
