Broadband not working for 2 weeks

[BlairMcclure]

I've had no broadband for over two weeks now. Sky are now saying it's a known software issue. Router keeps pulsing green light. Openreach have been out last week and can't find an issue. 

Anyone else having similar issues. Not exactly ideal and not what I expect from Sky

[Addie15]

Hi there, @BlairMcclure.  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147