Broadband not working after line reconnection

[Autohun]

Hi

2 weeks ago we were disconnected due to non payment (changed accounts and didn't update sky) we paid the bill and it hasn't worked since. We have spoke to sky on numerous occasions who have sent a new hub, said there's no issues etc.

Now they have refered it to there networking team who haven't been in touch. We have rang daily and get the same excuses. Any ideas before we cancel our broadband/tv package? 

we live very rural and have to go to family as we have no signal at home and my other half works from home 3 days a week.

thank you 

[Mr+Flibbles+86]

Hi there @Autohun , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147