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Discussion topic: Broadband not loading YouTube

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Avatar for Mikey43
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This message was authored by: Mikey43

Message posted on ‎27 Aug 2025 10:30 PM

Broadband not loading YouTube

Hi the last 2 nights meself and my children seem to be having issues loading YouTube when we click on a video it's just a black screen, soon as we disconnect and go to mobile data the video works 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome

Message posted on ‎27 Aug 2025 10:42 PM

Re: Broadband not loading YouTube

Posted by a Superuser, not a Sky employee. Find out more

@Mikey43 

Try changing your broadband shield settings. You can do this via the MySky app or online here:

 

https://www.sky.com/myaccount/bb-and-talk/broadband-shield

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