Broadband not connecting

[Glenn38]

I had the open reach engineer install a new router on Friday, my WiFi was working when he left. 
Since then the internet connection keeps failing. 

[Greenfingers001]

Hi there @Glenn38 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Glenn38]

Hi, my WiFi internet drops off after exactly 1 hour of use. 
can I ask why? 

[jamesn123]

@Glenn38 
You need to engage with the chat bubble that should have appeared on your forum view, not this thread.

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.