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Discussion topic: Broadband not connecting

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BollyBen
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This message was authored by BollyBen This message was authored by: BollyBen

Broadband not connecting

‎07 Mar 2024 07:14 PM

Hi,

 

Local, hub and device connections are all showing as good when tested in the house, however, no devices are connected (including 2 boosters/mobiles/tv/tablets).

 

Resetting makes no difference.

 

Interestingly, our hub has an ethernet connection to an outbuilding and the WiFi connection is working fine via a booster.

 

any ideas what to try?

 

Ben

 

 

 

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jamesn123
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Superuser
This message was authored by jamesn123 This message was authored by: jamesn123

Re: Broadband not connecting

‎12 Mar 2024 11:00 AM

Posted by a Superuser, not a Sky employee. Find out more

@BollyBen 

Have you disconnected that ethernet cable to the booster to see if thats causing the issue?

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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