Hi,
My Sky broadband was meant to be connected on 7th August. It has not been connected due to an error of some kind. I'm now being told that the next update will be on 14th August — not even a confirmed connection date, just an update.
I work from home and it is the summer holidays, so I have two kids at home. Sky are leaving me without internet for at least a week! I'm being told that, in 2026, this is the process and I just have to suck it up and wait.
Is this REALLY how Sky treat their customers these days? If I'd known this upfront, I would not have returned.
Is it possible that someone could please look into this and offer a solution that doesn't involve telling a customer to wait a week, in 2026, with no internet?
Or will you confirm on this forum, for all to see, that this is your "process" and customer service strategy?
No reply will tell everyone everything they need to know.
Before someone says it, this was not done via the one touch process.
